Systematic approach to real growth

Ambitious companies hire me to identify their hidden growth opportunities, train their teams and ensure longterm, sustainable growth.

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By Marisa Murgatroyd

Founder Live Your Message, The Experience Group, experience design expert & online education pioneer.

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Opinion: AI offers no real, long term strategic value

Picture of Marisa Murgatroyd

By Marisa Murgatroyd

Founder Live Your Message, CXO Agency, experience design expert & online education pioneer.

I'm just going to say it: AI offers no *real*, long term strategic advantage.

In Austin last week, we took 3 successful companies and ignored every AI-powered "best practice."

No automation roadmaps.

No efficiency metrics.

No optimization strategies.

Instead, we asked: What would you do if AI didn't exist?

The results destroyed everyone's assumptions about how to stand out in an AI-everything, efficiency-obsessed world.

For our baby sleep app client...

  • We created "The 3am Club" – live humans available only during the worst hours, trained not in sleep science but in saying "you're not a terrible parent" in 37 different ways.
  • We proposed the "First Full Night" ritual – where parents video their baby's first complete sleep and share it with three other struggling families, creating a chain reaction of hope at 6am.

Along with a dozen other innovations that have nothing to do with increasing efficiency.

At our hackathon, we proved something critical: While everyone else fights for microseconds of faster response time, the REAL battle is for moments worth remembering.

Your competitor's AI can answer 1,000 customer questions per second. But can it make someone ugly-cry with gratitude?

Can it create a moment so powerful they tell their grandchildren about it?

Efficiency is table stakes.

Experience is the entire game.

Stop competing on AI. Start competing on what makes us human.

Who's with me?

By Marisa Murgatroyd

Founder Live Your Message, CXO Agency, experience design expert & online education pioneer.

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